FAQ
- What is a preorder?
When you pre-order an item, it is not yet available, but you pay the full price in order to reserve it. Items are shipped approximately 3 to 5 weeks after your preorder unless indicated otherwise. In any case, you will always be informed by us about the status of your order. You will receive a tracking number once your order is shipped.
- Does your jewellery tarnish?
Our pieces are crafted using 925 sterling silver and can be coated with 999 silver or 9ct/18ct gold. This means that they are very unlikely to tarnish on their own. However, if not cared for and stored properly, they might do. This is why we advise you to store your pieces carefully and avoid frequent contact with liquids such as water, creams, or perfumes.
- How do I maintain my jewellery?
Our pieces are crafted using 925 sterling silver and can be coated with 999 silver or 9ct/18ct gold. They are not made of pure silver, which is more bendable; 925 sterling silver is mixed with other stronger metals to make your jewellery appropriate for everyday wear. However, if not cared for and stored correctly, your jewellery may warp if under heavy pressure. Your jewellery will maintain its durability and longevity if you remove it during heavy physical activity or manual labour and avoid frequently coming into contact with harsh chemicals such as chlorinated water, cleaning products, or perfumes.
- International Delivery: Custom Fees
Please note that we are not responsible for any custom fees that may occur in the delivery of your order; please contact your corresponding courier for custom related issues.
- Return Policy
For health and safety reasons, we do not accept returns for earrings. If you wish to return any other item, please contact us within 7 days of delivery to initiate return and refund proceedings by sending us an email at amar14.enterprises@gmail.com. Items must be in their original condition, with no signs of use or fragrance. This is to maintain our commitment to our quality and hygiene standards.
- How can I contact you?
For any queries, email us at amar14.enterprises@gmail.com. Please allow for a 48-72 hour period before you contact us again.